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customer satisfaction heartland builders

Customer Satisfaction at Heartland Builders

At Heartland Builders, customer satisfaction isn’t just about building the highest-quality homes — it’s about providing homeowners with the absolute best service and process along the way. We’re motivated by our pledge to completely redefine the building process, and turn it into something Easy. Fun. Fast(er than you think).

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Nothing makes us more proud than when happy homeowners express their satisfaction, both for their homes and for the process. We’ve been excited to see positive feedback in the past weeks, and we can’t wait for each new homeowner to experience the enhanced way of life that Heartland Builders promises.

Kind Words about Co-Construct

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One homeowner commented on our Co-Construct program, an online portal which allows you to monitor the progress of your new home from start to finish:

I am most satisfied with the project management process with Co-Construct. It is absolutely an incredible tool and I am glad they use it in their process.”

Appreciation for the Experience

But it’s not just the high-quality technology that makes our process enjoyable. In fact, it’s our family values that make us fun. One homeowner even said that they miss the entire experience:

“Now that our house is built and the warranty period is over, we are kind of sad that the process is over. Heartland Builders is a fantastic company to do business with. Usually, when you see a perfect score for a survey like this, it means the individual didn’t think much about the questions. I thought long and hard about each question to identify an opportunity for Heartland Builders to improve. I couldn’t think of one. They truly were a pleasure to work with, without a single exception.”

Welcome to the Heartland Family

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For 20 years and counting, we’ve shown up to work with the mindset that our homeowners are our family and that each home we build is one we would build for ourselves. We love nothing more than changing the lives of the incredible people we come across, and we’re determined to make every dream a reality.

“I would (and have) highly recommend Heartland Builders to anyone who is building a home. Throughout the entire process, I always felt that the Heartland team truly cared about making our house the way we wanted it to be. Heartland took so much stress out of the building process. Our experience has been so positive that I would definitely choose Heartland to build any future homes.”

If you’ve been looking for a comfortable and luxurious living space in Grand Rapids – a place that you can always count on to feel right at home – Heartland Builders is your trusted partner. When it comes to the home where you’ll make your greatest memories, you deserve the best of the best. We can’t wait to meet you and help you find your dream home!

Heartland Builders is a custom home builder located in Grand Rapids, MI. For more information on our homes, please visit www.heartlandbuilders.com, or call 616-205-5430.