Customer Satisfaction at Heartland Builders
At Heartland Builders, customer satisfaction isn’t just about building the highest-quality homes — it’s about providing homeowners with the absolute best service and process along the way. We’re motivated by our pledge to completely redefine the building process, and turn it into something Easy. Fun. Fast(er than you think).
Nothing makes us prouder than when happy homeowners express their satisfaction, both for their homes and for the process. We’re always excited to see positive feedback in the past weeks, and we can’t wait for each new homeowner to experience the enhanced way of life that Heartland Builders promises.
Kind Words about Working With Us
This recent 2022 homeowner commented on their experience working with us on the first home they’ve ever built:
“This was the first home we ever built, and they eased all our worries! They were able to walk us through everything. We really liked that we could do everything right at their office we didn’t have to go to any other stores or anything. We got to pick out everything we wanted right in one location, so it was really convenient for us!”
Appreciation for the Experience
But it’s not just the high-quality technology that makes our process enjoyable. In fact, it’s our family values that make us fun. One homeowner even said that they miss the entire experience:
“Now that our house is built and the warranty period is over, we are kind of sad that the process is over. Heartland Builders is a fantastic company to do business with. Usually, when you see a perfect score for a survey like this, it means the individual didn’t think much about the questions. I thought long and hard about each question to identify an opportunity for Heartland Builders to improve. I couldn’t think of one. They truly were a pleasure to work with, without a single exception.”
Another homeowner noticed how hard we worked to make sure her home was delivered on time, even facing unprecedented supply chain issues:
“[They have a] very effective planning process. Construction on time even in the face of Covid. [They were] extremely organized and responsive. Having a design person and project manager was super helpful. Everyone we have dealt with at Heartland was outstanding.
If this is your first home building experience, we want it to be simply the best:
“This was the first home we ever built, and they eased all our worries! They were able to walk us through everything. We really liked that we could do everything right at their office. We didn’t have to go to any other stores or anything. We got to pick out everything we wanted right in one location, so it was really convenient for us!”
Welcome to the Heartland Family
For 20 years and counting, we’ve shown up to work with the mindset that our homeowners are our family and that each home we build is one we would build for ourselves. We love nothing more than changing the lives of the incredible people we come across, and we’re determined to make every dream a reality.
“I would (and have) highly recommend Heartland Builders to anyone who is building a home. Throughout the entire process, I always felt that the Heartland team truly cared about making our house the way we wanted it to be. Heartland took so much stress out of the building process. Our experience has been so positive that I would definitely choose Heartland to build any future homes.”
If you’ve been looking for a comfortable and luxurious living space in Grand Rapids – a place that you can always count on to feel right at home – Heartland Builders is your trusted partner. When it comes to the home where you’ll make your greatest memories, you deserve the best of the best. We can’t wait to meet you and help you find your dream home!
Heartland Builders is a custom home builder located in Grand Rapids, MI. For more information on our homes, please visit www.heartlandbuilders.com, or call 616-205-5430.