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GuildQuality Customer Satisfaction Highlights in 2019 | Blog

Now that the holidays are approaching and 2020 inches closer, we can’t help but get a little sentimental for all of the great things that happened this past year. Apart from the opportunity to build homes for incredible people, one of the happiest parts of our work year was receiving positive comments on our GuildQuality page.


To our team, customer satisfaction isn’t just about the quality of the finished product — it’s about providing our homeowners with the best service while we get there. We’ve redefined the building process and turned it into something Easy. Fun. and Fast(er than you think), because we believe you should enjoy the entire ride.


As we say goodbye to another wonderful year, we want to highlight a few of the kind words that our homeowners have said about us. Nothing makes us happier than knowing we’ve made an impact on the people we’ve worked with, and we can’t wait to continue to do what we love in 2020!

Recognize Excellence: I just had a wonderful experience with everyone. Ethen, in warranty, and Nathan, project manager, provided exceptional service.

Recognize Excellence: The team at Heartland is amazing but Ethen stands out.

Customer Suggestion: Keep doing what you are doing!

Customer Suggestion: Do not change a thing.

Area of Satisfaction: Honest and easy to work with as well as punctual. Upfront about costs, allowing you to know what you’re getting before the project starts. Organized overall.

General Feedback: We’ve really enjoyed working with Rich, Cindy, Steve, and the whole team (I’m sure we’ll get to know others as the project continues)! And we can’t wait to watch the house develop… and to move in!

General Feedback: We enjoyed working with Heartland. They have a good system and are great people.

General Feedback: Thank you for building our beautiful home in such a remote location.

From the bottom of our hearts, thank you to everyone that chose and trusted Heartland Builders this year. Our biggest honor is always the opportunity to build the home where you’ll create your happiest, lifelong memories. For more information on our custom homes in Grand Rapids, MI please call 616-205-5430.