About Us

Customer Satisfaction Surveys

OUR CLIENTS MAKE US BETTER!

In fact, we love client feedback so much that we ask every client what they think about us three times during the building process:

1. After selections
2. After construction
3. After warranty

We hire a national, third-party firm to assist us in collecting client feedback in order to get a more objective view of the work we do.

TAKE A LOOK AT OUR CURRENT GUILD QUALITY SCORES BELOW.

Every score is important because it reflects our clients’ satisfaction, of course, but the Likely to Recommend score is a summary of all the work we do for a client, and we are very proud of our 96% satisfaction score.

We believe in client feedback so much that every Heartland Builders employee is compensated based on our Guild Quality scores.

100%

CUSTOMER SATISFACTION

INTERIOR DESIGNER RECOMMENDATIONS

99%

CUSTOMER SATISFACTION

SALES
ATTENTIVENESS

96%

CUSTOMER SATISFACTION

LIKELY TO RECOMMEND

98%

CUSTOMER SATISFACTION

CHANGE
ORDER PROCESS

98%

CUSTOMER SATISFACTION

CLEAN
& SAFE

99%

CUSTOMER SATISFACTION

PROFESSIONAL
& ORGANIZED

96%

CUSTOMER SATISFACTION

QUALITY OF MATERIALS

95%

CUSTOMER SATISFACTION

QUALITY OF WORKMANSHIP

95%

CUSTOMER SATISFACTION

VALUE

95%

CUSTOMER SATISFACTION

ORIGINAL DESIGN

94%

CUSTOMER SATISFACTION

SCHEDULE

90%

CUSTOMER SATISFACTION

WARRANTY

heartland_testimonial_rating

What our clients say

Dale T.

April 27, 2024 • Big Rapids, MI

★★★★★

We have been delighted to work with this amazing team. They are honest, organized, and great at communication. Everyone we have met and spent time with at Heartland Builders has been fantastic!

Kim B.

April 27, 2024 • Big Rapids, MI

★★★★★

So far, it has been a wonderful experience. Much learning on my end!!! Everyone has been so patient and pleasant.

Kate B.

April 27, 2024 • Big Rapids, MI

★★★★★

Our experience with Heartland was fantastic! Every team member was incredibly helpful, informative, professional and so very personable.

Customer

April 27, 2024 • Big Rapids, MI

★★★★★

I would recommend Heartland Builders to anyone interested in building a home. They were open in communication with everything. Stayed on schedule and actually finished the home a week early! The ribbon cutting to hand over the keys at the end was a nice touch.

Darrin N.

April 27, 2024 • Big Rapids, MI

★★★★★

Our build turned out to be far more challenging than expected with many obstacles along the way. Heartland was there with us every step of the way to make our dream a reality. They always had our back . Some issues came up with the neighbors during the process but they went out of their way to ensure our new neighbors’ issues were taken care of quickly and equitably. We have already recommended them to our friends considering a tear down just down the way from us!

Gillett

April 27, 2024 • Big Rapids, MI

★★★★★

Overall we would recommend Heartland as a builder. They had good processes for each step. When we didn’t have enough in house options, we were given external options/stores to go to. (Example: kitchen cabinets). When we discovered an issue during the build, they were quick to provide a resolution.

Jen K.

April 27, 2024 • Big Rapids, MI

★★★★★

Heartland Builders is very easy to work with, and they kept their time on schedule. Everyone was very knowledgeable.

Doug M.

April 27, 2024 • Big Rapids, MI

★★★★★

Heartland Builders are excellent, top-quality builders. They are fair and honest. Things happen on time as much as possible. I would highly recommend them to anyone.

Kathy M.

April 27, 2024 • Big Rapids, MI

★★★★★

Heartland Builders took a multi-team approach. I enjoyed working with everyone on all of the teams. I found that the professionals that they employ are very communicative and take pride in the work that they do. During the time for the warranty, they did an excellent job of explaining and getting the items done perfectly. This was a very enjoyable experience.

Chris B.

April 27, 2024 • Big Rapids, MI

★★★★★

We have really enjoyed the build process with Heartland. Project management and communication were excellent! We had some issues come up, but the team (Steve in particular) jumped on those issues to make sure they were handled correctly! Communication, organization/project management and integrity were the most important characteristics we looked for in a builder, and Heartland did not disappoint!